Frequently Asked Questions
Orders & Shipping
How long will it take for my order to arrive?
We aim to dispatch all orders within 1-2 working days. Delivery times will then depend on your location and the shipping method selected at checkout. Please note these are handling times and do not include delivery.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel. You can also check the status of your order by logging into your account on our website.
What should I do if my order hasn’t arrived?
Please first check the tracking information sent to you. If your order is showing as delivered but you cannot find it, we recommend checking with neighbours or your local delivery office. If you are still having issues, please get in touch with our team for further assistance.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will vary depending on the destination. These will be calculated and shown at the checkout before you complete your purchase.
Returns & Exchanges
What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, you can return most unused items in their original packaging within 30 days of receipt for a full refund or exchange. Please note that personalised items may be exempt from this policy.
How do I return an item?
To initiate a return, please log into your account and visit the ‘Orders’ section. Select the item you wish to return and follow the instructions. You will be responsible for the cost of return postage unless the item is faulty or incorrect.
How long will it take to process my refund?
Once we receive your returned item, we will inspect it and process your refund. This usually takes within 5-7 working days. The refund will then be issued back to your original payment method. Please allow additional time for the amount to appear in your account.
Products & Services
Who designs your products?
We collaborate with a fantastic collective of independent artists and illustrators from around the world to create our unique range of products. You can learn more about our artists on our website.
Are your products sustainably sourced?
We are committed to reducing our environmental impact. We strive to use sustainable materials where possible, such as FSC-certified paper for our greeting cards and stationery. Our packaging is also widely recyclable.
Do you offer wholesale or trade services?
Yes, we love working with independent shops and galleries. Please visit our dedicated trade website, ohhdeercard.com, for more information and to apply for a trade account.
Website & Account
How do I reset my password?
Click on the ‘Login’ link and then select ‘Forgotten your password?’. Enter the email address associated with your account and you will receive a link to create a new password.
How do I update my account details?
You can manage your personal information, including your delivery address and contact preferences, by logging into your account and selecting ‘My Details’.
I have a voucher code. How do I use it?
Enter your code in the ‘Discount code’ box during the checkout process and click ‘Apply’. The discount will then be deducted from your order total.
Contact & Support
How can I contact you?
For the fastest response, please use the contact form on our website. Our customer service team is available to assist you and aims to respond to all enquiries within 48 hours.
Where can I see your full Terms & Conditions?
You can find a comprehensive overview of our Terms & Conditions, Privacy Policy, and Returns Policy on our website.